Dear Academic Approach Families & Colleagues:
We’ve heard from many of you regarding ACT test cancellations of this past weekend’s October 10th administration. In these exchanges, we’ve developed—in collaboration with you—a few approaches for re-registration that have proven successful. We wanted to share two of these strategies with you today:
- Contact ACT first thing in the morning. You will most likely experience a long wait time, so be prepared. Communicating by phone has been working better than website or an email.
- Explain that your test for October 10th was canceled and you need a testing event ASAP. In some cases, ACT has found students a test center for October 17th.
- Inquire about test centers that are NOT at high schools. ACT has been offering tests on Saturdays and Sundays at hotels, specifically Westin Hotels; these hotels have space in ballrooms and other large, underutilized spaces.
- Message ACT on their Twitter account, explaining the circumstances. Some families have received re-registrations for other October dates via a confirmation Tweet.
We’ll keep you posted on what we continue to learn, and we thank you for continuing to share any and all experiences you have.
Matthew Pietrafetta, Ph.D., Founder & CEO