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Dear Academic Approach Families & Colleagues:

We’ve heard from many of you regarding ACT test cancellations of this past weekend’s October 10th administration. In these exchanges, we’ve developed—in collaboration with you—a few approaches for re-registration that have proven successful. We wanted to share two of these strategies with you today:

Strategy #1

  • Contact ACT first thing in the morning. You will most likely experience a long wait time, so be prepared. Communicating by phone has been working better than website or an email.
  • Explain that your test for October 10th was canceled and you need a testing event ASAP. In some cases, ACT has found students a test center for October 17th.
  • Inquire about test centers that are NOT at high schools. ACT has been offering tests on Saturdays and Sundays at hotels, specifically Westin Hotels; these hotels have space in ballrooms and other large, underutilized spaces.

Strategy #2

  • Message ACT on their Twitter account, explaining the circumstances. Some families have received re-registrations for other October dates via a confirmation Tweet.

We’ll keep you posted on what we continue to learn, and we thank you for continuing to share any and all experiences you have.

Be well,
Matthew Pietrafetta, Ph.D., Founder & CEO

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